Clear Answers for Your Journey
How We Walk Together
Welcome to Valley of Strength Psychiatry, this guide is designed to answer your most common questions with transparency and grace. Below, you will find information regarding our Christian-centered approach, telehealth logistics, and clinical care standards to help you feel confident in your next steps.
Who do you treat at Valley of Strength Psychiatry?
We serve children (ages 5+), adolescents, and adults across North Carolina. Whether you are seeking help for your child or for yourself, we provide a safe, welcoming space for healing.
What should I expect at the first visit?
Your initial evaluation is a time for us to listen and better understand your journey. We will discuss your history, current challenges, and goals for care to create a personalized treatment plan together.
Do you provide medication or therapy?
Our primary focus is evidence- based, faith centered medication management. Appointment times are designed to allow space for education, support, and the development of coping skills. We collaborate with therapists in the area and will help you get connected with one, if it is determined to be an appropriate part of your care.
General Care Questions
We understand that starting psychiatric care can feel overwhelming. Here are answers to common questions about our practice and what you can expect as we walk this path together.
What conditions do you specialize in?
We treat a wide range of mental health needs, including but not limited to: anxiety, depression, ADHD, PTSD, and mood disorders.
How long do appointments usually last?
Initial evaluations are 75 minutes to ensure a thorough understanding of your needs. Follow-up medication management visits are typically 30 minutes allowing time to discuss treatment and provide faith-centered support.
How often will I need follow-up visits?
Follow-up varies for each person depending on stability. Most patients are seen every 4 weeks with the option to transition to every three months once stable. More frequent appointments may be recommended based off the severity of symptoms or treatment needs. We will discuss your follow-up plan together to ensure clarity, transparency, and understanding.
Do I have to start medication at my first appointment?
Whether it's your first visit or a follow-up, you will never be pressured to start or continue medication. We understand that this can feel overwhelming and we take the time to mindfully discuss the options with you. We will consider whether medication, therapy, lifestyle changes, or a combination might help move your treatment forward.
How do I contact my provider between visits?
For non-urgent concerns about your care, you may send a message through the secure patient portal or leave a voicemail at the office. We strive to respond within 1-2 business days.
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Please note the office is an out patient setting and is not designed to manage psychiatric emergencies. For any emergent safety concerns, please call 911 or 988 or proceed to the nearest emergency room. You can find additional resources located on the patient resources page.
What is a psychiatric physician assistant (PA)?
A psychiatric physician assistant is a licensed medical provider who specializes in the evaluation, diagnosis, and treatment of mental health conditions to include medication management. PAs are in collaboration with a supervising physician who is available for consultation, reviews selected cases and charts, and provides guidance for more complex cases. Both the PA and the collaborating physician are committed to staying up to date with current evidenced based treatments while integrating faith to support your mental health journey.
Telehealth & Technology
How does a telehealth session work?
Before your appointment, you will receive a secure link via email or text. Simply click the link to enter our private virtual waiting room. Sessions are encrypted to help you feel connected and secure.
What measures ensure my privacy?
Your privacy is sacred. We use a HIPAA-compliant platform with end-to-end encryption. No sessions are recorded, and your health data is stored in a secure, encrypted clinical system accessible only to your provider.
What technology do I need?
A reliable internet connection and a device with a camera and microphone (laptop, tablet, or smartphone) are all that is required. Using headphones can help improve audio clarity and enhance your personal privacy.
Where must I be located for my visit?
For legal and licensing compliance, you must be physically located within North Carolina at the time of your appointment. We verify your location at the start of each session as required by state health regulations.
What if there are technical issues?
If the connection drops, do not worry. Your provider will immediately call you on your cell phone to troubleshoot or continue the visit by phone to ensure you receive the care you need without interruption.
Is telehealth as effective as in-person visits?
Yes, research has shown that telehealth psychiatry is just as effective as in person appointments. It helps provide care to rural areas, improve compliance, and it often reduces stress for patients by allowing them to receive treatment in a safe, comfortable, and familiar environment.
Integrating Faith & Clinical Excellence
Is faith mandatory for treatment?
Not at all. While our foundation is Christian, we welcome individuals of all backgrounds and beliefs, providing the same high standard of clinical care to everyone with respect and dignity.
How is Scripture used during sessions?
Scripture can be integrated as a source of comfort and truth when requested. We pair biblical insights with evidence-based psychiatric principles to offer a holistic approach to healing.
Is prayer included in my visits?
If requested, we can open or close our time in prayer. Our goal is to provide a supportive space to help you navigate your mental health journey with compassion, truth, and grace.
What if I am hesitant about faith-based care?
While our practice is rooted in faith, your individual needs and preferences guide your care. We do not impose or pressure you to incorporate faith into your treatment. Our goal is to provide respectful, compassionate care that supports you in your personal mental health journey.
If You Are in Crisis Right Now
Valley of Strength Psychiatry is an outpatient clinic and is not equipped to provide emergency or crisis service. If you are in immediate danger or thinking about harming yourself or others, please use the resources below and seek help right away.
- Call 911 or go to the nearest emergency room
- Please visit the patient resource page for local psychiatric urgent cares and emergency facilities
- Call or text 988 (Suicide & Crisis Lifeline)
- If you are in North Carolina, you can also contact your local mobile crisis team